Repair & Resizing

JJ Warranty

Every piece purchased on jjjewelryshop.com is covered by our complimentary repair warranty for the first 120 days after delivery. Within that window, we handle any structural issue at no cost to you.

• Covered: loose stones, bent prongs, broken clasps, damaged links, manufacturing defects.
• Not covered: damage from misuse, work performed by another jeweler, lost pieces.
• Shipping: we provide a pre-paid insured FedEx label for U.S. clients during the warranty period.
• Turnaround: typically 7 to 14 business days from when we receive the piece.

After the 120-day window, repairs and shipping are billed to the client. Your client advisor will review the piece and provide a quote before any work begins.

Emerald protection

Emeralds are softer and more porous than diamonds, and they're almost always treated to fill natural inclusions. Because of this, every JJ emerald piece comes with extended warranty coverage.

• 180-day complimentary repair for any damage to the emerald stone.
• Includes one re-oiling treatment if the inclusions show through over time.
• Covered regardless of the cause, as long as the piece was not worked on by another jeweler.
• For pieces purchased over 180 days ago, our workshop still offers emerald restoration with a quote.

Ring resizing

Most JJ rings can be resized up or down within a reasonable range. Our workshop handles each resize by hand to preserve the original design and stone settings.

• What we can resize: standard bands, solitaires, half-eternity rings, most cocktail rings.
• What we cannot resize: full eternity bands (stones go all the way around), some flexible or articulated designs, certain treated stones.
• Sizing range: typically up to two sizes up or down. Larger changes may require remaking the piece.
• Turnaround: 2 to 3 weeks from when we receive the ring at our workshop.
• Fees: resizing fees vary by piece and complexity. After we review your ring, we quote the work before starting.

Not sure of your size before you order? Visit our Ring Size Guide or chat with our concierge. Sizing confirmed using the official JJ Size Guide waives the restocking fee on any future exchange.

General repairs

Outside the warranty period, our workshop continues to support every JJ piece. Common repair work includes:

• Re-tipping bent or worn prongs.
• Re-setting loose or missing stones.
• Replacing broken or worn clasps.
• Soldering or repairing broken chain links.
• Re-plating white gold pieces to restore the cool tone.
• Hand-polishing to remove surface scratches.
• Re-oiling treated emerald stones.

Every piece is reviewed by our in-house gemologist before any work begins. You receive an itemized quote, and nothing moves forward without your approval.

How to send a piece for repair

International repairs

• International clients are responsible for two-way shipping (to and from our Miami workshop), including any insurance and customs fees.
• We provide detailed shipping instructions and customs documentation guidance.
• Lead times are extended by 5 to 10 business days each way due to customs processing.
• Email shop@jjjewelryshop.com with your country and the piece details to start.

What voids the warranty

We can only stand behind our work if no one else has worked on the piece. The JJ warranty is void if:

• The piece was repaired, resized, or modified by another jeweler.
• The piece shows damage from misuse (impact, chemical exposure, swimming, etc).
• The piece was altered from its original design.

Even outside the warranty, our workshop may still be able to help. Reach out for a quote.

Visit our Miami showroom

If you're in Miami, the easiest way to send a piece for repair or resizing is to drop it off in person. Our gemologist can review it on the spot and walk you through next steps. Visits are by appointment only.

Book a showroom appointment or message us on WhatsApp to set a time.